Refund policy
RETURN & REFUND POLICY
At HAVENPETS, we want you and your pets to be happy with your purchase.
RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must not have been damaged, washed, modified, or used by a pet.
- The item should be returned with its original packaging, where applicable.
- You must provide your order number or proof of purchase.
For hygiene and safety reasons, products that have been used by a pet may not be eligible for return.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact HAVENPETS within 7 days of delivery at:
murmukobiraj824@gmail.com
Please provide your order number and clear photos or videos showing the issue.
REFUNDS
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please note that the time required for the refund to appear in your account depends on your bank or payment provider.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly sent by HAVENPETS.
If the return is caused by an error on our part, we will work with you to resolve the issue.
NON-RETURNABLE ITEMS
The following items may not be eligible for return:
- Products that have been used by a pet
- Products that have been washed or altered
- Personalized or customized products
- Items damaged after delivery due to improper use
- Clearance or final-sale items
If you have any questions about our Return & Refund Policy, please contact us at:
HAVENPETS
Email: murmukobiraj824@gmail.com
Phone: +61262375325